Customer Service

Here you will find answers to your administrative and technical questions for HOW Design University’s online design workshops & courses, as well as information about who to contact when you have a problem. To ensure your question or concern reaches the person best able to help you, please click on the appropriate area below.

Course Questions/Concerns

If you have a question/concern about an exercise, a user, or the course in general please ask your instructor. You can do so by posting a journal entry in the “Ask the Instructor” section or in the course Message Board.

Technical Issues

If you are having technical issues, problems with the instructor, or any general site issues please contact Customer Service. You may email us at howdesignuniversity@fwmedia.com or call 1-800-258-0929. Our office hours are Monday-Friday, 9:00am-6:00pm EST.

We will make every effort to respond to your email and voice messages within 48 hours. Messages left on weekends or holidays will be returned as soon as possible the next business day.