In order to ensure maximum benefit to all participants, the following policies will be strictly adhered to. Please read them carefully (we strongly suggest you print a copy for your records).
Class Size and Schedules
Unless otherwise stated, individual design workshops are limited to a maximum enrollment of 50 students per instructor. At the discretion of the director and the instructor, we may postpone, cancel or combine classes that do not have at least four students enrolled by the start date. Early registration is strongly advised to secure your place in the design class of your choice, and to allow the earliest possible confirmation of class schedules.
While every attempt will be made to adhere to posted schedules, we reserve the right to adjust workshop schedules, combine classes, or assign alternate instructors as necessary. All registered students will be notified of any changes or cancellations as soon as possible. If your design workshop is cancelled or rescheduled, you may request transfer to another workshop or full refund (no administrative fees will be assessed on refunds for classes cancelled by us).
Registration Cut-off Date
The registration cut-off date for each workshop is indicated on the schedule. Unless otherwise stated, the cut-off will be seven (7) calendar days after the first day of the workshop. Any workshop that appears on the schedule is open for registration. It is the student’s responsibility to acquire required textbooks by the start date. Registrations received after the cut-off date will be considered on a case-by-case basis.
For immediate online registration, tuition is payable in full with Visa, Mastercard, Discover, or American Express. The transaction will take place over a secure Internet connection; your personal information and credit card number will be encrypted so it cannot be read by anyone except the professional staff of HOW Design University. If you prefer, you may elect to register by phone by calling our customer service number at (855) 842-5270.
Cancellations & Refunds
We’re absolutely confident that you will enjoy and benefit from your online design workshop experience, and your paid registration guarantees a place for you. Because that place cannot be filled after the registration cut-off date, if circumstances do force you to withdraw, the following refund policies apply:
- If you cancel up to two business days prior to the start of the workshop, you are entitled to a full credit toward another workshop (valid for six months) OR a full refund less an administrative and cancellation fee (20% of the course tuition fee).
- No refunds will be given less than two business days prior to the start of the workshop.
- Credits must be applied to another workshop registration within six months. Credits cannot be changed into refunds.
- If we cancel or reschedule a course, you are entitled to a full credit or refund without any assessment of administrative fees.
- In order to cancel your registration, you must notify us by email at email@example.com; refund calculations will be based on the date/time the email is received by us. Your email message must include: your full name, user name and password, the name and date of the workshop, and your return email address.
- Failure to “attend” class, failure to submit assignments, and/or notifying the instructor DOES NOT constitute official cancellation. Refunds take 4-6 weeks to process, and will only be given via the same form of payment you used when registering.
Program Software Requirements
The “Blackboard” interface has been designed for ease of use. For PC users, Internet Explorer 7 or 8 and Firefox 3.5 or 3.6 are recommended. For Mac users, Safari and Firefox are recommended. Some users have encountered issues when accessing Blackboard using Chrome. (We do not recommend using AOL’s built-in browser or any other internet service provider’s proprietary browser, as certain functions may be restricted.) You can see the Blackboard system’s current browser recommendations here. Because we regularly upgrade the site and add features, we recommend always using the most current browser version available for your system to make sure that you can take advantage of enhancements as they are made. If you need to upgrade your browser, go to your browser manufacturer’s website and download the most recent version.
You will also need an email account to receive registration confirmations and other announcements (email is not used for class communications). Most lessons include exercises in the form of Word documents (.DOC files), so you will need word processing software to complete them. If you’re a Mac user and do not have Microsoft Word or any other word processing software, the free Open Office suite is a good option. You may also be able to use the free Google Docs to view and edit Word documents. You also need the free Adobe Reader (or Preview, which comes with Mac computers, or another PDF viewing program) to view PDFs. All of the course materials and reading assignments are viewable online and downloadable in PDF format.
You will receive email notification of acceptance of your registration as soon as your registration is processed, with notification of the activation of your user account and details regarding use of the “Blackboard” interface. IMPORTANT: You will not be able to access your course on the Blackboard interface until the course start date. If you have any issues or do not receive your confirmation email please email us at firstname.lastname@example.org.
“Attendance” and Assignments
These are not academic classes; you will not be graded on either your attendance or your assignments. However, you will get the most out of your workshop if you participate fully. This means doing all of the assigned readings, “attending” lectures and participating in all group discussion areas. A certain amount of flexibility is an element of the asynchronous design of these workshops. There is no set time that you need to be online to take part in any of the scheduled activities; you can log on at 3 am if that’s the best time for you. You will be given ample time to do all of the readings and assignments, but within each session of the workshop there will be certain deadlines that should be adhered to.
These online workshops are not graded, and we do not confer any type of academic credit. However, many colleges and universities do accept non-accredited distance education course work on a case-by-case basis. This decision is solely at the discretion of the undergraduate program to which you apply and inquiries should be directed to that program’s administrative staff.
Continuing Education Units (CEUs)
Credit for our workshops may be granted by many professional organizations or by local, state or national licensing boards (we recommend you contact your own board or organization to verify its requirements).
A Continuing Education Credit (CEU) is defined as “ten contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction.” The number of CEUs offered is indicated in the Workshop Description for each course, and is calculated based on an average course participation (on- and/or offline) of two hours per week. Upon completion of your workshop, you may request a Certificate of Completion and course outline for presentation to your board or organization (an online request form will be available with your final lecture). In order to receive a Certificate of Completion, you must complete and submit all send-in assignments associated with your workshop.
Current U.S. tax law permits deductions for tuition, books, supplies and similar expenses incurred to maintain and improve professional skills. Tuition payments may also be eligible for Lifetime Learning tax credits. For current tax information, always consult your local tax professional. (Please note that these are non-vocational workshops and are not intended to provide instruction that results in the acquisition of occupational skills or professional certification).
Proficiency in English is required for all online design workshops. There are no additional charges for students outside the U.S., but tuition must be paid in U.S. funds (all prices posted on our website are in U.S. dollars).
For more information on administrative policies, or to contact our administrative or technical support staff, registered students should visit the Help area.
Program Software Requirements
All you need is a computer. You will be able to view the slides and listen to the audio over the computer speakers. However, if you are on a wireless internet connection, we recommend you listen to the audio over a phone line as VOIP technology is not as stable on a wireless connection.
When you log into the Design Tutorial, your computer will be taken through a brief configuration check and will let you know if you’re missing any software. So be sure to login to the event at least 5 minutes before it starts.
- Pentium III 733mhz+ or equivalent
- Operating system: Windows 2000, XP, Vista
- Browser: For optimal viewing experience, we recommend using Internet Explorer 6.0 or higher. For Netscape, only versions 4.x are supported at this time. Mac users are encouraged to use Firefox 2.0 (or later) with Flash to view the Design Tutorial.
Cancellations & Refunds
We are sure you will enjoy the information presented in our Design Tutorial. Due to providing a recording (including audio and video) after the event, no refunds will be given after the live date. Users will also receive any handouts mentioned during the event as well as all questions answered during the Q&A session. They will also have the ability to ask the presenter questions if they could not attend the live event. If you have any questions about our cancellation policy please contact customer service at (855) 842-5270 or by email at email@example.com.
Program Software Requirements
In order to participate fully in all on-demand design tutorials you will need a current Internet browser with a high-speed internet connection: typically cable, high-speed DSL or satellite dish. Most end-user access problems are due to connectivity issues on the user side. Even on a high-speed connection, a CPU or RAM resource issue on the client system can cause issues or slowdowns. We have found that one thing a user might try is to clear their browser cache, check their system resources, and/or reboot if need be. We also often direct people to www.speakeasy.net/speedtest. This site performs a speed test of the user’s system and sometimes reveals a connectivity issue (for example, if a shared cable line becomes bogged down). For more FAQs regarding on-demand design tutorials visit Design TV.
Cancellations & Refunds
Yes. If you notify us via email at firstname.lastname@example.org within 7 days of the date you placed your order, and we will refund your full purchase amount. Refunds, including partial refunds, are not granted if you choose to cancel your order beyond 7 days of the transaction date. We can only issue a refund to the same credit card you used when placing your order. To ensure that we can look up your order and account information, please include your full contact information along with the name, address and last four numbers of the credit card you used when placing the order you want refunded. To help us improve our service, please indicate why you wish to cancel your order.